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Our Mission
Chartwell facilitates knowledge exchange within the utility industry by producing original and timely best practices case studies, analysis and unique networking events. Click below for details.
Latest News from Chartwell
| 03/11/10 |
Latest Web and mobile offerings, industry trends highlight Chartwell Summit
ATLANTA - March 11, 2010 - Conventional Internet, smart phones with mobile Web capabilities and fast-growing text messaging services are facilitating a new era in customer communications, highlighted by social
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| 03/09/10 |
Utilities achieving higher customer satisfaction through FCR, according to new Chartwell report
ATLANTA - March 9, 2010 - Measuring first-contact resolution (FCR) has led to higher customer satisfaction scores and fewer incoming calls, Chartwell finds it its latest report, First-Contact Resolution in
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| 03/03/10 |
Smart Grid Customer Education Award to shed light on emerging issue
Many utilities realize that they are going to have to find ways to educate their customers about their smart grid initiatives to maximize buy-in and mitigate misinformation, especially when it
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| 03/03/10 |
Impressive lineup will discuss how to educate and engage customers on smart grid applications during upcoming Chartwell summit
ATLANTA - March 3, 2010 - With a focus on customer education, Chartwell announces its 2010 smart grid summit will feature an impressive array of utilities boasting early experience in
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