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| 08/18/10 |
More utilities implementing meter data management systems, Chartwell report finds
ATLANTA - Aug. 18, 2010 - More North American utilities are investing in meter data management systems (MDMS) to improve the functionality of their advanced metering infrastructure (AMI), according to
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| 08/12/10 |
The convergence of technology with customer service and programs to highlight 2010 EMACS agenda
ATLANTA - Aug. 12, 2010 - Smart technologies from mobile phones to appliances and advanced meters are changing the way utilities communicate with their customers. EMACS 2010 - The Customer
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| 08/04/10 |
Initiatives to lower contact center costs successful, latest Chartwell report finds
ATLANTA - Aug. 4, 2010 - While overall costs in a utility's contact center continue to rise, energy providers have found success in lowering expenses, particularly with cost per call,
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| 08/02/10 |
Chartwell Award to recognize excellence in outage communications at 2010 Summit
ATLANTA - Aug. 2, 2010 - Chartwell will recognize utilities' achievements in providing customers with better information during power outages with its third annual Best Practices Award for Outage Communications.
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