ATLANTA - Jan. 19, 2012 - While market research functions such as segmentation can advance understanding of utilities' unique service territories, drilling down into customers' wants and needs using behavioral
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ATLANTA - Jan. 13, 2012 - With millions of smart meters being deployed every year, the argument can be made that the influx of data received and made available from
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ATLANTA - January 9, 2012 - The transformation of utility customer contact operations in the face of smart meter deployments, technology advancement and increasing customer expectations will be discussed in
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