News

05/26/10	Chartwell introduces new Premier Members' Symposium ATLANTA - May 26, 2010 - Chartwell analysts will discuss industry trends, exclusive research findings and exchange ideas during the first-ever Premier Members' Symposium, Chartwell announced today ... [view full story]
05/12/10	Chartwell announces solicitations for 7th annual Best Practices Awards ATLANTA - May 12, 2010 - Chartwell Inc., the leading customer-focused research and information firm for utilities, has begun accepting solicitations for its 2010 Chartwell's Best Practices in Marketing and ... [view full story]
05/12/10	Natural gas utilities appealing to customers' need for comfort through energy efficiency, new Chartwell report reveals ATLANTA - May 12, 2010 - Twelve percent of gas or gas/electric combination utilities now operate under decoupled rates, according to Chartwell utility industry research; but with or without decoupling, ... [view full story]
04/28/10	Professional futurist to deliver keynote address at EMACS 2010 The utility industry is changing. From new technologies, new demands on personnel and emerging customer communication channels, transformation is at hand ... [view full story]
04/22/10	New blog will highlight Chartwell insights and analysis of industry news and trends Atlanta - April 22, 2010 - Chartwell announced today the release of a new blog, Chartwell's Industry Update, which will give readers a new perspective on customer-facing issues and trends ... [view full story]
04/22/10	New blog will highlight Chartwell insights and analysis of industry news and trends ATLANTA - April 22, 2010 - Chartwell announced today the release of a new blog, Chartwell's Industry Update, which will give readers a new perspective on customer-facing issues and trends ... [view full story]
03/11/10	Latest Web and mobile offerings, industry trends highlight Chartwell Summit ATLANTA - March 11, 2010 - Conventional Internet, smart phones with mobile Web capabilities and fast-growing text messaging services are facilitating a new era in customer communications, highlighted by social ... [view full story]
03/09/10	Utilities achieving higher customer satisfaction through FCR, according to new Chartwell report ATLANTA - March 9, 2010 - Measuring first-contact resolution (FCR) has led to higher customer satisfaction scores and fewer incoming calls, Chartwell finds it its latest report, First-Contact Resolution in ... [view full story]
03/03/10	Smart Grid Customer Education Award to shed light on emerging issue Many utilities realize that they are going to have to find ways to educate their customers about their smart grid initiatives to maximize buy-in and mitigate misinformation, especially when it ... [view full story]
03/03/10	Impressive lineup will discuss how to educate and engage customers on smart grid applications during upcoming Chartwell summit ATLANTA - March 3, 2010 - With a focus on customer education, Chartwell announces its 2010 smart grid summit will feature an impressive array of utilities boasting early experience in ... [view full story]
02/08/10	Utilities must adopt a long-term view with their social media strategies, Chartwell reports North American utilities remain highly interested in using social media as a communications tool with customers about such issues as energy conservation and power outagerestoration. Utilities must manage their expectations, ... [view full story]
01/13/10	A tough economy and an emphasis on better service have pushed utility call center metrics to record levels, Chartwell reports ATLANTA - Jan. 13, 2010 - Utility customer service representatives are spending more time on the phone with customers, and that is leading to increases in other metrics, including hold ... [view full story]
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