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Latest Web and mobile offerings, industry trends highlight Chartwell Summit
ATLANTA – March 11, 2010 – Conventional Internet, smart phones with mobile Web capabilities and fast-growing text messaging services are facilitating a new era in customer communications, highlighted by social media, energy usage messaging and customers’ demand for ‘on the go’ service. Chartwell’s upcoming Web and Mobile Customer Interaction Summit will feature case studies from several utilities leading the way in communicating with and meeting the needs of customers through these new and emerging channels.
On April 29-30 at the Hyatt Regency Chicago, Chartwell’s Web and Mobile Customer Interaction Summit will offer educational presentations and key strategies for embracing the next generation of customer care applications. Presentations are slated to cover Entergy’s customer experience-focused Web site, ComEd’s outage notifications via text, Ameren Illinois Utilities’ microsites, KCP&L’s online services for businesses, Omaha Public Power District’s two-way social media strategy and DTE Energy’s recent Web site redesign.
“The movement toward online and mobile-based applications continues to grow, but utilities must decide how to best capitalize on this revolution,” says L. Dennis Smith, vice president of research and information deliver for conference organizer Chartwell Inc. “We’re bringing utilities together to discuss these issues, learn from each other and ultimately take away the knowledge necessary to better deliver Web and mobile-based communications.”
Attendees also will hear the following presentations on leveraging the Web as a tool to deliver energy usage information via smart grid applications:
• Providing a Customer Portal to Advanced Energy Information, Houston Electric/CenterPoint Energy
• Customer Energy Network Enables Google PowerMeter and More, San Diego Gas & Electric Company
• Daily Online Usage Alerts Offer Customer Education and Convenience, Wright-Hennepin Cooperative Electric Association
The time to deliver the right information to customers is now. Chartwell Summits offer unique, research-driven forums, providing numerous educational sessions, networking opportunities and true best practices.
To register, visit www.chartwellinc.com. For information on sponsorship opportunities, contact Kristy Dickens at (800) 432-5879, (404) 237-9099, ext. 25 or kdickens@chartwellinc.com.
ABOUT CHARTWELL INC.
Chartwell is a specialized information provider that facilitates knowledge exchange among utility professionals responsible for management practices and technology solutions. Chartwell publishes best practices case studies, quantitative research and electronic newsletters, and hosts conferences and other events for utility professionals.
PRESS CONTACT
Dennis Smith
404-237-9099, ext. 31
dsmith@chartwellinc.com
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