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Professional futurist to deliver keynote address at EMACS 2010
ATLANTA, May 5, 2010 – The utility industry is changing. From new technologies, new demands on personnel and emerging customer communication channels, transformation is at hand. To address these changes and provide a glimpse of customer services and programs at the utility of the future, EMACS – The Customer Experience Conference will feature a keynote address from professional futurist Garry Golden, conference organizer Chartwell Inc. announced today.
This featured presentation will launch the 13th annual EMACS Conference, to be held Oct. 25-27 at the Manchester Grand Hyatt in San Diego. EMACS – The Customer Experience Conference will offer numerous forward-thinking and implementable strategies for efficient operations via case study presentations. Presenters will discuss how to maintain a customer-focused culture in a time when industry challenges are evolving rapidly.
“We are honored to have a thought-provoking and insightful keynote presenter to address the industry’s customer service and marketing leaders on the pressing topics of today,” L. Dennis Smith, EMACS Chair and vice president of research and information delivery for Chartwell, said. “Garry’s presentation will no doubt build upon the highly rated content of recent EMACS events and provide attendees with valuable information, allowing for more coordinated customer care strategies.”
This keynote presentation will focus on the trends, technologies and processes that may shape the future of the industry. Golden will kick off two full days of quality information and networking opportunities for utility professionals in customer service, energy efficiency, marketing, communications, Web, billing and other customer-facing programs and services.
As utilities are faced with increasing customer communications preferences, communications challenges and customer service opportunities, EMACS 2010 – The Customer Experience Conference will offer vital information and educational sessions for utilities and showcase some of the nation’s leading vendors and suppliers of customer-focused technologies and services.
EMACS – The Customer Experience Conference is organized by Atlanta-based Chartwell Inc., the leading provider of unbiased utility business information and case studies.
ABOUT CHARTWELL INC.
Chartwell is a specialized information provider that facilitates knowledge exchange among utility professionals responsible for management practices and technology solutions. Chartwell publishes best practices case studies, quantitative research and electronic newsletters, and hosts conferences and other events for utility professionals.
Press Contact:
Dennis Smith
(404)237-9099 ext. 31
dsmith@chartwellinc.com
