News

12/18/02	Electric Light & Power to Sponsor EMACS 2003 Conference & Expo, Chartwell Announces Electric Light & Power to Sponsor EMACS 2003 Conference & Expo, Chartwell Announces Atlanta – PennWell’s Electric Light & Power Magazine (EL&P) ... [view full story]
12/16/02	AMR for Transient Customers One-third of utilities looking to use AMR to cut costs of handling transient customers, Chartwell study finds With some utilities saving hundreds of thousands and even ... [view full story]
12/12/02	Chartwell's Customer Care Center Report 2003 Utilities slowly migrate more customers to Internet-based customer service options, new Chartwell study finds ATLANTA — Utility customer service ... [view full story]
12/04/02	Energy Management Services for Large and Small Businesses Many small businesses willing to pay their utilities for energy management services, Chartwell research shows ATLANTA – While data from a survey of 50 utility ... [view full story]
11/14/02	The Market for Outsourced Customer Care Services in the Utility Industry New Chartwell report shows growth trends in outsourced customer care services for utility industry ATLANTA — Energy utilities are looking in greater numbers to third-party ... [view full story]
11/12/02	AMR by Customer Type Utilities using AMR to provide more timely reads, says new Chartwell report ATLANTA — Nearly one-third of utilities with automated meter reading look to their ... [view full story]
10/29/02	Residential Surge Protection Utility customers respond to residential surge suppression offerings ATLANTA – Increasing awareness among end-users of the need for surge protection devices for their sensitive home ... [view full story]
10/08/02	Systems Integration in the Utility Industry More utilities integrate essential information systems with customer service, Chartwell report shows ATLANTA — As a result of ongoing systems integration efforts, customer service repre ... [view full story]
09/26/02	The Chartwell AMR Report 2002 Powerline carrier AMR technology expands reach, annual Chartwell report finds Atlanta - Powerline carrier technology is no longer just for cooperatives. The rise of automated ... [view full story]
09/24/02	Residential Energy Management and Energy Efficiency Information and technology are keys to residential energy efficiency efforts ATLANTA – Utilities offering residential energy management – either out of necessity or as a ... [view full story]
09/05/02	The Chartwell Field Services Report Best-in-class utility field services focus on improving customer service, new Chartwell report reveals Communicating effectively with customers during outages may be just as important as restoring ... [view full story]
08/28/02	Power Quality and Surge Suppression for C&I Customers Power quality offerings for C&I customers: Utilities are damned if they offer them, dammed if they don’t ATLANTA – Utilities looking for a profit center may ... [view full story]
08/21/02	Migrating Customers to Self-Help Options in the Utility Industry Migrating customers to self-service options is now the challenge for utility companies, Chartwell reports ATLANTA — Utility distribution companies are deploying self-help customer service options in ... [view full story]
08/14/02	Residential Gateways Jury still out on whether utilities will ever control the gateway to the home ATLANTA - Utilities could one day hold the communication gateway to millions ... [view full story]
07/31/02	Utility Bill Payment Options Utilities offer more bill pay options in pursuit of customer service, new Chartwell report shows ATLANTA — As part of the push to improve customer satisfaction ... [view full story]
07/24/02	Residential Warranty & Financing In-home wiring/piping warranties among most popular and profitable residential products/services ATLANTA – Financial and insurance services – warranty plans, in-home wiring/piping insurance and financing tools – ... [view full story]
07/09/02	Deriving Revenue from AMR Utilities offering AMR meter services, Web-based data to generate revenue, a Chartwell study finds ATLANTA _ Automated meter reading technology can do more than improve operational ... [view full story]
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