News

12/17/03	Chartwell Report on Low-Income Assistance Programs About 80% of utilities offer low-income assistance programs, says new Chartwell report ATLANTA - More than 12% of Americans live in extreme poverty, according ... [view full story]
12/16/03	Utility Green Power Programs Green power jumps to No. 2 most-commonly offered utility product, according to Chartwell report ATLANTA – Green power or renewable energy stands out in ... [view full story]
12/04/03	Cost Effective Bill Payment Options Utilities find cost-effective ways to offer customers a variety of bill payment options, Chartwell reports ATLANTA – The menu of bill payment options continues ... [view full story]
11/18/03	Improving Reliability with AMR More than 60% of electric utilities use or are considering using AMR to help improve reliability, says new Chartwell report ATLANTA - Because reliability ... [view full story]
11/11/03	Utility Energy Efficiency Programs & Benchmarking Data Chartwell report on energy efficiency spotlights best practices case studies and provides benchmarking data ATLANTA – As a result of their energy efficiency programs, ... [view full story]
11/04/03	Credit & Collections in the Utility Industry New Chartwell report spotlights innovative initiatives deployed by utilities to fight bad debt ATLANTA - The amount has risen to more than $1.6 billion ... [view full story]
10/16/03	Case Studies in CIS Implementatons 2003 Chartwell case studies spotlight utility customer information and billing system projects ATLANTA – A new industry report by research firm Chartwell Inc. features best ... [view full story]
10/14/03	The Chartwell AMR Report, 2003, 8th Edition The Chartwell AMR Report 2003, 8th Edition Business intelligence to help energy companies implement new technologies to meet their metering needs [view full story]
10/07/03	Utility Load Management and Demand Response Programs Load management/demand response programs must meet the criteria of a good product, Chartwell research reveals ATLANTA – Demand response programs require customers to take ... [view full story]
09/09/03	AMR and the Business Case for Residential Solid-State Meters Residential solid-state revolution tied to AMR, says new Chartwell report Chartwell survey: nearly half of utilities use or plan to use solid-state meters on residential accounts ... [view full story]
09/04/03	Customer-Focused Outage Notification Services Outbound outage notification not a big money maker despite some utilities’ efforts, according to Chartwell research ATLANTA – The major benefit in offering proactive ... [view full story]
08/19/03	Web-based Customer Service in the Utility Industry Utility companies begin to tap Internet’s potential with customer service applications, new Chartwell report shows ATLANTA – North America’s energy delivery organizations have moved ... [view full story]
07/31/03	Fixed Bill Programs for Mass-Market Customers Utilities find fixed bill programs to be profitable and achieve about 10% penetration, Chartwell report reveals ATLANTA – While there has been some confusion ... [view full story]
07/24/03	The Chartwell Report on Proactive Customer Service Solutions Utility companies taking new, proactive approaches to customer service issues and outage situations, says Chartwell report ATLANTA – A growing number of utilities are ... [view full story]
07/17/03	AMR Installation Best Practices Utilities deploy different tactics to streamline AMR installations and increase return on investment, Chartwell reports ATLANTA – Utilities rely on both inhouse and outsourced ... [view full story]
06/26/03	Outsourcing 2003 Utilities outsourcing more services, says new Chartwell report Utilities are increasingly outsourcing specific tasks, and one of the most common outsourced functions is bill ... [view full story]
06/24/03	New Products & Services Data Summary and Report, 2003 Green power for both mass market and large business customers continues to grow, Chartwell research shows ATLANTA – Despite the recent downturn in the ... [view full story]
06/12/03	The Chartwell Report on Customer Contact Center Technologies Utility customer contact technologies focus on efficiency, new Chartwell report shows ATLANTA – Utilities are continually striving to find ways to please the consumer, ... [view full story]
05/29/03	Residential Outdoor Lighting Programs Savvy utilities are finding ways to breathe new life into old outdoor lighting programs, Chartwell research finds ATLANTA – Adding decorative fixtures and innovative ... [view full story]
05/05/03	The Chartwell Report on CIS Installations in North America, 2003 Customer information systems vendors persevere in tough times, Chartwell report shows ATLANTA – A slow moving economy and industry upheaval have created a tough ... [view full story]
05/02/03	AMR Data Management Managing AMR data can help utilities improve efficiency and reliability, says Chartwell report ATLANTA – As meter reading and other processes become increasingly automated, ... [view full story]
04/07/03	AMR Shipments 2003 Leading automated meter reading vendors increase shipments almost 20%, says new Chartwell report ATLANTA - While the economy continues to limp along, one market ... [view full story]
03/27/03	Special Billing Services for C&I Customers Business customers want special billing services but utilities aren’t necessarily filling the bill, says new Chartwell report based on more than 450 industry surveys ... [view full story]
03/20/03	The Chartwell Report on Key Accounts Service More utilities provide red carpet service for their largest commercial and industrial customers, new Chartwell report shows ATLANTA – The majority of electric utilities ... [view full story]
03/13/03	AMR for Theft Detection: The Truths & Myths Some utilities saving big money using AMR to detect theft, Chartwell report shows ATLANTA - About half of North American utilities use or are ... [view full story]
03/06/03	Chartwell's Guide to Bill Presentment and Payment, 2003 New Chartwell report reveals insight into utility customer participation rates for alternative bill payment options ATLANTA – More than four million U.S. utility customers ... [view full story]
02/27/03	The Small Business Market for Utility Products & Services Small businesses are interested in buying some utility-offered products and services, Chartwell research shows ATLANTA – Data from a nationwide survey of 307 small ... [view full story]
02/21/03	The Chartwell Prepaid Metering Report Technology costs and regulatory hurdles continue to hamper prepay energy purchases, says Chartwell’s report on prepaid metering ATLANTA -- Prepaid calling cards have been ... [view full story]
02/06/03	Ensuring Accurate Customer Data in the Utility Industry Increasing customer service automation highlights need for quality customer data in the utility industry, Chartwell report shows ATLANTA – Some utilities have invested millions ... [view full story]
01/30/03	Renewable Energy for Residential Customers Dark green power set to become a red-hot utility offering, new Chartwell report says ATLANTA – As more customers embrace renewable energy, up to ... [view full story]
01/23/03	Residential Time-of-Use: The Pros, Cons and How-tos Utilities eye residential time-of-use, but most not looking to use automated technology to enable programs Utilities continue to monitor residential time-of-use (TOU) programs and ... [view full story]
01/14/03	Ancillary Products & Services in the Utility Industry Utilities seek magic formula for promoting ancillary products; some non-traditional avenues proving successful, new Chartwell report says ATLANTA – While utilities primarily rely on ... [view full story]
01/08/03	New Chartwell report focuses on utility customer satisfaction New Chartwell report focuses on utility customer satisfaction From very public customer satisfaction surveys to internal customer service measures, utilities face increased pressure to ... [view full story]
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