News

12/21/04	Providing financing options helps utilities ‘close the sale,’ new Chartwell report shows Providing financing options helps utilities ‘close the sale,’ new Chartwell report shows ATLANTA—Dec. 21, 2004—Providing customers financing can help utilities achieve core-business-related goals – ... [view full story]
12/14/04	New Chartwell report reveals how to create a winning team of customer care professionals New Chartwell report reveals how to create a winning team of customer care professionals ATLANTA—Dec.14, 2004—Staffing levels and training are among the top customer ... [view full story]
11/17/04	Chartwell hires new sales and marketing director Chartwell announces hiring of new sales and marketing director ATLANTA – Nov. 17, 2004 – William A. Grist Jr. has joined Atlanta-based energy research ... [view full story]
10/27/04	Duke, SMUD take top honors in inaugural Chartwell, Electric Light & Power Projects of the Year awards Chartwell and EL&P Project of the Year Awards winners announced at Energy Marketing and Customer Service Conference; Duke, SMUD take top honors SCOTTSDALE , ... [view full story]
10/24/04	Marketing department benchmarks in new Chartwell report reveal staff size, budgets and strategies for utilities Marketing department benchmarks in new Chartwell report reveal staff size, budgets and strategies for utilities by size, type and services offered ATLANTA , Oct. ... [view full story]
10/12/04	Chartwell releases 9th annual Automated Meter Reading report, the industry's premier and leading publication on AMR technologies and industry developments Fixed networks account for one-quarter of all AMR modules installed, says Chartwell AMR Report 2004 ATLANTA – Oct. 12, 2004_ The automated meter reading ... [view full story]
09/30/04	More utilities automate customer communications, says new Chartwell report More utilities automate customer communications, says new Chartwell report ATLANTA - Sept. 30, 2004 – While more than 70% of utilities use outbound calling ... [view full story]
09/01/04	AMR Fixed Networks: Wireless vs. PLC Utilities increasingly interested in AMR fixed networks, says new Chartwell report ATLANTA - Over the past few years, many utilities have adopted drive-by automated ... [view full story]
08/19/04	Managing Customer Service E-mails in the Utility Industry Utilities develop processes to handle customer e-mail, says Chartwell report Atlanta - August 19, 2004 – Creating certain processes in order to manage customer-generated ... [view full story]
07/22/04	Using Incentives to Move Customers to Self-Help Options: Internet and Bill Payment Methods Utilities begin to look at prizes, discounts and other incentives as a way to attract customers to the Internet and other bill-pay services Atlanta – ... [view full story]
07/13/04	The Chartwell Report on Key and Managed Account Programs Utilities expand programs for targeted commercial and industrial users; account managers still the best way to reach customers, Chartwell reports ATLANTA – Traditionally, key ... [view full story]
07/07/04	Residential and Small Business Load Control and Demand Management Residential and small business air conditioner cycling growing in popularity, new Chartwell report says ATLANTA – As with most products or services related to ... [view full story]
06/29/04	AMR Shipments 2004 DCSI is new fixed network AMR leader, says new Chartwell report The North American AMR industry has a new fixed network leader and the ... [view full story]
06/10/04	Benchmarks in Utility Call Center and Customer Service Performance Utilities emphasize satisfaction-oriented metrics in driving customer service performance, Chartwell finds ATLANTA – North America’s electric and natural gas companies have worked diligently to ... [view full story]
06/08/04	Leading industry names and organizations to participate in EMACS 2004 Conference & Expo, Chartwell announces Leading industry names and organizations to participate in EMACS 2004 Conference & Expo, Chartwell announces ATLANTA -- Some of the most influential names and ... [view full story]
05/20/04	Developing AMR Business Cases Corporate strategy – not technology – should drive AMR business case, says new Chartwell report ATLANTA _ Utilities should avoid falling in love with ... [view full story]
05/11/04	Power Quality Services for C&I Customers - 2004 Power quality services more about increasing customer satisfaction than profit, says new Chartwell report ATLANTA – Power quality services have grown for utilities as ... [view full story]
04/29/04	Customer Satisfaction in the Utility Industry 2004 Utilities that perform well in customer satisfaction polls communicate well with their customers, Chartwell reports ATLANTA – Chartwell’s latest research on customer satisfaction in ... [view full story]
04/01/04	Under One Roof Fulfilling customers’ appliance and home system needs can be profitable, new Chartwell report says ATLANTA – Appliance-related products and services – including financing, sales, ... [view full story]
03/23/04	Broadband over Power Lines One-third of utilities interested in broadband over power lines (BPL), says new Chartwell report For years power companies have considered ways to broaden use of ... [view full story]
02/26/04	Marketing Utility Products and Services: Advertising, Promotions and Community Relations Seeking lower-cost marketing avenues, utilities turn to retail partnerships and community relations, new Chartwell report says ATLANTA – Utility marketing budgets decreased slightly between ... [view full story]
02/18/04	Speech-Enabled Customer Service Applications More Utilities Move to Offer Speech Recognition Technologies, According to Latest Chartwell Report ATLANTA - An increasing number of utilities are implementing or investigating ... [view full story]
02/10/04	Strategies for Integrating AMR, CIS & Other Systems Utilities can save millions by integrating AMR, CIS and other systems, says new Chartwell report ATLANTA - Integrating automated meter reading systems with customer ... [view full story]
02/03/04	Distributed Generation: Winning Utility Strategies Beyond the hype: New Chartwell report reveals winning utility strategies for distributed generation ATLANTA - Despite the fact that little of the hype surrounding ... [view full story]
01/08/04	Chartwell Report on AMR Cost & Savings, 2004 AMR costs level off, says new Chartwell report ATLANTA - After appearing to drop over the past few years, the cost of automated meter ... [view full story]
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