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12/27/05	New Chartwell report reveals how to best serve a variety of special customer needs New Chartwell report reveals how to best serve a variety of special customer needs [view full story]
11/09/05	New Chartwell report details how utilities can satisfy commercial and industrial customers through customer care initiatives New Chartwell report details how utilities can satisfy commercial and industrial customers through customer care initiatives ATLANTA - November 9, 2005 - Satisfaction is a buzz word that ... [view full story]
11/03/05	It’s all about costs when it comes to utilities implementing automated meter reading systems, Chartwell’s 10th edition AMR Report reveals It's all about costs when it comes to utilities implementing automated meter reading systems, Chartwell's 10th edition AMR Report reveals ATLANTA - November 3, 2005 - Cost reduction ... [view full story]
10/27/05	Utilities' use of market research expanded to improve customer satisfaction, new Chartwell report reveals Utilities' use of market research expanded to improve customer satisfaction, new Chartwell report reveals ATLANTA - October 27, 2005 - Utilities have embraced market research as a vital tool ... [view full story]
10/21/05	Chartwell postpones EMACS due to uncertainty surrounding Hurricane Wilma Chartwell postpones EMACS due to uncertainty surrounding Hurricane Wilma Oct. 21, 2005 - For Immediate Release ATLANTA - Chartwell Inc., organizer of the annual Energy Marketing and Customer Service ... [view full story]
09/14/05	Wean customers off rebates, recommends new Chartwell report on utility energy efficiency programs Wean customers off rebates, recommends new Chartwell report on utility energy efficiency programs ATLANTA - September 14, 2005 - Many utilities and other industry groups have come far ... [view full story]
09/01/05	New Chartwell report provides advice and examples for utilities on how to best serve customers through interactive voice response New Chartwell report provides advice and examples for utilities on how to best serve customers through interactive voice response ATLANTA - September 1, 2005 - Efficiency, or quickly ... [view full story]
08/23/05	Utilities get large customers' attention with load management programs and online bill analysis tools Utilities get large customers' attention with load management programs and online bill analysis tools ATLANTA - August 23, 2005 - Although 2004 saw more utilities launching a new ... [view full story]
07/21/05	New Chartwell report reveals how to design transactional surveys that generate valuable customer feedback New Chartwell report reveals how to design transactional surveys that generate valuable customer feedback ATLANTA - July 21, 2005 - Man ... [view full story]
07/19/05	Utility products and services: Online bill analysis and online move services most likely to see most growth in the future Utility products and services: Online bill analysis and online move services most likely to see most growth in the future ATLANTA - Jul ... [view full story]
07/14/05	Vendors offering new packages, but most utilities still cool to prepay programs, says new Chartwell report Vendors offering new packages, but most utilities still cool to prepay programs, says new Chartwell report ... [view full story]
06/02/05	Half of electric utilities using or considering using AMR for remote connect/disconnect, says new Chartwell report Half of electric utilities using or considering using AMR for remote connect/disconnect, says new Chartwell report [view full story]
05/13/05	New Chartwell report highlights Web-based services offered by utilities and strategies to drive usage New Chartwell report highlights Web-based services offered by utilities and strategies to drive usage ATLANTA - May 13, 2005 - As Web-b ... [view full story]
05/10/05	Give customers personalized energy audit information via call center, billing statements and email, new Chartwell report advises Give customers personalized energy audit information via call center, billing statements and email, new Chartwell report advises ATLANT ... [view full story]
04/12/05	More customers move to pay bills online; new products promise to increase usage More customers move to pay bills online; new products promise to increase usage ATLANTA - April 12, 2005 - ... [view full story]
03/09/05	AMR growth slows, but interest in advanced applications appears on the rise AMR growth slows, but interest in advanced applications appears on the rise ATLANTA—Mar. 9, 2005—Growth in ... [view full story]
03/08/05	Innovation and caution must be built into utilities’ formal product development processes, new Chartwell research shows Innovation and caution must be built into utilities’ formal product development processes, new Chartwell research shows [view full story]
03/03/05	New Chartwell report details various utilities' strategies for tracking key first-call resolution metric New Chartwell report details various utilities' strategies for tracking key first-call resolution metric ATLANTA - March 3, 2005 - Alth ... [view full story]
02/24/05	Most regulators not following ‘smart metering’ lead set by California, Ontario, says new Chartwell report Most regulators not following ‘smart metering’ lead set by California, Ontario, says new Chartwell report ATLANTA—Feb. 24, 2005—Most states are not following the lead ... [view full story]
01/26/05	Mesh technologies likely to drive utilities to deploy wireless AMR technologies, says new Chartwell report Mesh technologies likely to drive utilities to deploy wireless AMR technologies, says new Chartwell report ATLANTA— ... [view full story]
01/25/05	Chartwell report: more than three-quarters of utilities now rely on off-the-shelf software for customer information and billing Chartwell report: More than three-quarters of utilities now rely on off-the-shelf software for customer information and billing ATLANTA—Jan. 25, 2005—Off ... [view full story]
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