News

12/31/08	Electronic billing options expand for utility customers, Chartwell says While adoption rates for electronic bill presentment remain low for utilities as compared to other industries, more customers are exploring methods alternative to mail to pay their bills, the latest ... [view full story]
12/16/08	Energy conservation, AMI likely to bolster prepay, new report reveals Energy conservation paired with smart metering is likely to encourage utilities to implement electricity prepayment billing, according to Chartwell's new report, the Chartwell Prepaid Metering Report 2008, 5th Edition ... [view full story]
11/19/08	Best Practices in Customer Service and Marketing award winners and runners up featured in new Chartwell report Now you can read all about the utilities recognized during Chartwell's Best Practices Awards in Customer Service and Marketing for their extraordinary customer relations efforts. A new report available from ... [view full story]
11/13/08	BC Hydro wins Chartwell's 2008 outage communications award Chartwell today presented BC Hydro with the inaugural Best Practices Award in Outage Communications for the company's efforts to deliver better customer service during power outages ... [view full story]
10/23/08	Remote connect/disconnect technology emerging as key feature of AMI Eighty-one percent of electric utilities investigating or installing advanced metering infrastructure (AMI) are making remote connect/disconnect a part of their initiatives ... [view full story]
10/13/08	Progress Energy, Salt River Project take top honors in Chartwell's 2008 marketing and customer service awards Two utilities were recognized Monday for their extraordinary customer relations efforts and won Chartwell's Best Practices Awards in Customer Service and Marketing during EMACS 2008 - The Customer Experience Conference, ... [view full story]
10/06/08	Utility adoption of IVR, speech recognition reaches all-time high While containing calls within the interactive voice response (IVR) system continues to challenge utilities, growth remains high in adopting automated systems and investing in speech recognition software. Chartwell finds 75% ... [view full story]
09/17/08	Chartwell announces new Outage Communications Working Group Chartwell offers a new and exclusive membership-based service - the Outage Communications Working Group - that provides the opportunity to learn lessons from like-minded peers, collaborate as a group and ... [view full story]
08/14/08	New Chartwell report examines outage communications strategies at North American electric utilities Significant opportunities exist for North American utilities providing electric service to expand their outage communications strategies and reach more customers during a major event, new Chartwell research shows. ... [view full story]
08/12/08	New Chartwell Best Practice Award to recognize excellence in outage communications at 2008 Summit A new Chartwell award will recognize utilities' achievements in providing customers with better information during power outages. ... [view full story]
07/31/08	New Chartwell report reveals utilities' single most successful strategy for marketing energy efficiency programs Of the wide variety of energy efficiency programs utilities offer, they typically find the most success with HVAC incentives, energy audits, CFL efforts and new home construction programs, according to ... [view full story]
07/28/08	Utilities see operational, load management benefits in smart grid, according to new Chartwell report The smart grid, also referred to as the intelligent grid, offers much promise for electricity utilities and has changed the way industry vendors market their technologies ... [view full story]
06/05/08	Deliver an Award-Winning Customer Experience! Chartwell's 2008 Best Practices Awards for Marketing and Customer Service Chartwell's Best Practices Awards recognize excellence among electric and/or gas utilities with respect to projects, programs and/or service initiatives ... [view full story]
05/29/08	Utilities increase Web-based offerings for customer self-service, according to new Chartwell report More utilities are enticing customers to self-service transactions on the Internet by broadening their online services, Chartwell finds in its latest report, Web-based Customer Service in the Utility Industry 2008. ... [view full story]
05/20/08	Southern California Edison wins Chartwell Best Practices Award for Fostering Relationships with Mid-Size Businesses Southern California Edison wins Chartwell Best Practices Award for Fostering Relationships with Mid-Size Businesses ... [view full story]
04/26/08	PGE wins Chartwell's Best Practices Award for Metering & Data Management The Chartwell Best Practices Award for Advanced Metering and Data Management was awarded Thursday to ... [view full story]
04/25/08	We're moving! Chartwell headquarters to relocate on April 28 Chartwell Inc. will be relocating its corporate headquarters on Monday, April 28 ... [view full story]
04/22/08	New Chartwell Report Examines Electric Utility Storm Web Sites and Online Outage Strategies New Chartwell Report Examines Electric Utility Storm Web Sites an ... [view full story]
04/08/08	Staffing and training initiatives increase in spite of self-service technology advances, according to Chartwell research Staffing and training initiatives increase in spite of self-service technology advances, according to Chartwell research ATLANTA – April 8, 2008 – Despite the push for customers to use se ... [view full story]
03/20/08	Utilities are 'wide-open' to many advanced metering technologies Utilities are 'wide-open' to many advanced metering technologies [view full story]
03/18/08	Chartwell Best Practice Award to recognize excellence in serving mid-size business customers Chartwell Best Practice Award to recognize excellence in serving mid-size business customers [view full story]
03/10/08	Austin Energy to be Host Utility for EMACS 2008 Austin Energy to be Host Utility for EMACS 2008, conference organizer Chartwell announces ATLANTA - March 10, 2008 - The nation's 10 th largest municipal electric utility and ... [view full story]
03/05/08	Utilities' - and customers' - use of energy efficiency rebates grows, Chartwell research shows Utilities' - and customers' - use of energy efficiency rebates grows, Chartwell research shows ATLANTA - March 5, 2008 - More electric and gas utility customers use energy efficiency ... [view full story]
02/22/08	AMI a significant weapon in utility credit and collections arsenal, but promised benefits far from reality, Chartwell says AMI a significant weapon in utility credit and collections arsenal, but promised benefits far from reality, Chartwell says ATLANTA - Feb. 22, 2008 - Chartwell's long-awaited report on ... [view full story]
02/19/08	Chartwell Best Practices Award to recognize innovation in advanced metering and data management Chartwell Best Practices Award to recognize innovation in advanced metering and data management ... [view full story]
01/31/08	New Chartwell report shows leak detection bolstered by AMR New Chartwell report shows leak detection bolstered by AMR [view full story]
01/28/08	Customers catching on to utility energy efficiency efforts, Chartwell research shows Customers catching on to utility energy efficiency efforts, Chartwell research shows ATLANTA - Utilities are promoting energy efficiency programs more effectively and customers are jumping on the bandwagon, according ... [view full story]
01/17/08	Chartwell Best Practice Award to recognize excellence in marketing energy efficiency Chartwell Best Practice Award to recognize excellence in marketing energy efficiency [view full story]
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