News

12/09/09	Utilities missing a golden opportunity to improve customer satisfaction in their outage communications efforts, Chartwell finds ATLANTA - December 2009 - Electric utilities that keep customers well informed during planned service outages should expect to score higher marks for customer service and satisfaction, new Chartwell research ... [view full story]
12/02/09	Chartwell launches Smart Grid Customer Engagement Council with completion of North American consumer survey Most utility customers have never heard of a smart meter. Of those that have, barely half can identify the correct definition when it's presented to them and more than 10% ... [view full story]
11/11/09	PSNH wins Chartwell's 2009 Outage Communications Award Chartwell Inc. has selected Public Service of New Hampshire (PSNH) to receive its 2009 Best Practices Award in Outage Communications for the company's pioneering use of social media to deliver ... [view full story]
10/12/09	Arizona Public Service, Ameren Illinois Utilities earn top honors in Chartwell Best Practices Awards ATLANTA - Oct. 12, 2009 - The 2009 edition of the Chartwell Best Practices Awards for Customer Service and Marketing produced several firsts, including a sweep and three winners in ... [view full story]
10/05/09	Smart grid technologies push growth of CPP and other innovative rate programs for residential customers, says new Chartwell report ATLANTA - Oct. 5, 2009 - The increased market penetration of smart metering technologies and other factors will lead to substantial growth in critical peak pricing (CPP) offerings for residential ... [view full story]
09/03/09	Utilities investing more in assistance programs to help low-income customers ATLANTA - Sept. 3, 2009 - As the number of consumers who struggle to pay their energy bills has grown, utilities have expanded their services to assist their low-income customers. ... [view full story]
09/01/09	Smart meters quickly changing the vendor landscape, new Chartwell report reveals The climate for smart meters is bullish, with more than 39 million endpoints under contract and in deployment and millions more that will be upgraded in coming years. With the ... [view full story]
08/05/09	Social media the new way to communicate energy efficiency, outage status and other messages for utilities, Chartwell reports ATLANTA, Aug. 5, 2009 - More and more utilities have migrated to social media outlets such as Twitter, YouTube and Facebook to communicate vital information including energy efficiency promotions, community ... [view full story]
08/05/09	Chartwell Best Practices Award to recognize excellence in outage communications at 2009 Summit ATLANTA - August 5, 2009 - For the second year, Chartwell will recognize utilities' achievements in providing customers with better information during power outages. The Chartwell Best Practices Award for ... [view full story]
07/23/09	As recession lingers, utilities' bad debt will continue to climb in 2009, Chartwell predicts ATLANTA, July 23, 2009 - Utilities have seen losses for unpaid energy usage for two straight years and likely are headed for another year of increased write-off percentages, Chartwell found ... [view full story]
07/23/09	As recession lingers, utilities' bad debt will continue to climb in 2009, Chartwell predicts ATLANTA, July 23, 2009 - Utilities have seen losses for unpaid energy usage for two straight years and likely are headed for another year of increased write-off percentages, Chartwell found ... [view full story]
06/02/09	Southern Company Executive to Deliver Keynote Presentation at EMACS 2009 ATLANTA, June 2, 2009 - EMACS - The Customer Experience Conference will feature a keynote address from Tom Fanning, executive vice president and chief operating officer of Southern Company, conference ... [view full story]
06/01/09	Mesh AMI, Zigbee HANs top utility choices for smart metering Mesh radio is emerging as the most used and sought after smart metering communications technology ... [view full story]
05/28/09	Utilities making greater use of market research tools to guide program development, test marketing messages and segment customers Utility Market Research, one of Chartwell's latest reports, reveals data, analysis and best practices information on utilities' use of a wide variety of market research tools. ... [view full story]
05/04/09	Chartwell recognizes E.ON U.S. for excellence in marketing direct load control program E.ON wins Chartwell's 2009 Best Practices in Marketing Energy Efficiency Award ... [view full story]
04/23/09	Entergy wins inaugural Chartwell award: serving low-income customers Entergy was awarded Thursday Chartwell's Best Practices Award for Serving Low-Income Customers for the utility's low-income customer service initiatives ... [view full story]
03/10/09	Push toward smart meters leaves AMR in the dust, Chartwell report reveals The utility industry is transitioning from more primitive forms of automation to smart meters, as one area is expanding and the other contracting, according to Chartwell's latest state-of-the-industry advanced metering ... [view full story]
02/20/09	Marketing Energy Efficiency Award deadline extended to March 10 The Chartwell Best Practices Award for Marketing Energy Efficiency will honor results-oriented marketing or communications campaigns aimed at improving awareness of energy efficiency in general or promoting specific programs, products ... [view full story]
01/21/09	Chartwell to honor excellence in assisting low-income customers The number of customers needing financial aid to pay their utility bills is growing day by day. Since implementing programs to help these customers is more crucial than ever before, ... [view full story]
01/09/09	Chartwell Best Practice Award to recognize excellence in marketing energy efficiency Utilities can now earn well-deserved recognition for their efforts in marketing and communicating energy efficiency. Chartwell is holding a Best Practices Award competition. Entries are due March 2. ... [view full story]
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