Southern Company Executive to Deliver Keynote Presentation at EMACS 2009
ATLANTA, June 2, 2009 – EMACS – The Customer Experience Conference will feature a keynote address from Tom Fanning, executive vice president and chief operating officer of Southern Company, conference organizer Chartwell Inc. announced today.
This featured presentation will launch the 12th annual EMACS Conference, to be held Oct. 12-14 at the Omni Hotel at CNN Center in Atlanta. EMACS – The Customer Experience Conference will offer numerous presentations designed to offer encouraging and implementable strategies for efficient operations while maintaining a customer-focused culture.
Southern Company, the parent organization of operating utilities Alabama Power, Georgia Power, Gulf Power and Mississippi Power, will serve as the EMACS 2009 Host Utility. Southern Company is overcoming many of today’s obstacles by observing a customer-centric approach, as will be discussed during Fanning’s keynote presentation.
“We are once again honored to have an industry-leading utility executive deliver a keynote address to the industry’s customer service and marketing leaders,” L. Dennis Smith, EMACS Chair and vice president of research and information delivery for Chartwell, said. “Mr. Fanning’s presentation will no doubt build upon the highly rated content of recent EMACS events and show why Southern Company utilities always rank high in customer satisfaction.”
Fanning will detail Southern Company’s simple business model known as the “Circle of Life,” which comprises an effective blend of high reliability, lower prices, constructive regulation, healthy capital spending and customer satisfaction.
This keynote presentation will kick off two full days of quality information and networking opportunities for utility professionals in customer service, energy efficiency, marketing, communications, Web, billing and other customer-facing programs and services.
In challenging times such as these, EMACS 2009 – The Customer Experience Conference will offer vital information and learning opportunities for utilities. EMACS – The Customer Experience Conference not only provides the best in networking opportunities and content, from case study presentations to executive discussion panels, but showcases some of the nation’s leading vendors and suppliers of customer-focused technologies and services.
EMACS is organized by Atlanta-based Chartwell Inc., the leading provider of unbiased utility business information and case studies.
ABOUT CHARTWELL INC. Chartwell is a specialized information provider that facilitates knowledge exchange among utility professionals responsible for management practices and technology solutions. Chartwell publishes best practices case studies, quantitative research and electronic newsletters, and hosts conferences and other events for utility professionals.
