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Chartwell Inc. is a specialized information provider that helps utilities improve their customer experience and ultimately customer satisfaction. Chartwell publishes case studies, quantitative research and industry data, and hosts conferences and other events for utility professionals.

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Latest News from Chartwell

02/02/12	Customer programs to be discussed in detail at Chartwell Research Council meeting Feb. 2, 2012 - Chartwell's Advanced Energy Efficiency and Demand Response Research Council will convene on Monday, Feb. 6 in San Diego to discuss the industry's latest successes and struggles ... [view full story]
01/31/12	Satisfaction is on the rise, while customer experience initiatives reveal increased value, Chartwell reports ATLANTA - Jan. 31, 2012 - Despite economic challenges and a number of notable smart meter controversies in recent years, the majority of customers are happy with their utilities, Chartwell's ... [view full story]
01/26/12	Chartwell Summit to highlight next generation of customer-facing smart grid adoption ATLANTA - Jan. 26, 2012 - As more smart meters are introduced across North America, an increasing number of utilities are rolling out services and offerings derived from meter data. ... [view full story]
01/24/12	Smart meter opt-out programs spread across North America; new Chartwell report details various efforts ATLANTA - Jan. 24, 2012 - To defuse opposition from smart meter foes and allow utility companies to move forward with grid modernization plans, utility leaders may have to consider ... [view full story]
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