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Smart Grid Customer Education

Smart Grid Customer Interaction Summit
Connecting Customers and Data

100% of 2011 Attendees Would Recommend this Summit to a Colleague

Participate in Chartwell’s Smart Grid Customer Interaction Summit, April 19-20 in Atlanta, to learn from utilities behind the successful smart grid rollouts and related service initiatives.

Chartwell’s Smart Grid Customer Interaction will bring together utility professionals in smart grid strategy, operations, program management and customer service charged with maximizing customer-side smart grid adoption and improving service levels with new technology deployments. Attendees will learn strategies for engaging their customers on new smart grid technologies, communicating the value of energy management technologies and concepts and ultimately building an interactive relationship that will pay dividends over time.

The agenda will answer these questions and others:

  • How can energy providers gain a better understanding of customer segments 
             and preferences?
  • How do utilities change customer behaviors?
  • What are the latest energy communication channels and technologies?
  • What strategies drive high adoption of customer programs?
  • Is gamification a new opportunity for utility customer engagement?
  • What are the customer concerns around smart grid, and how can utilities
            communicate the advantages?

Background
The industry is moving from smart meter education to acceptance of customer programs. Utilities will benefit from motivating customers to act upon their usage information. 

Who Should Attend
Chartwell’s Smart Grid Customer Interaction will bring together utility professionals in smart grid strategy, operations, program management and customer service charged with maximizing customer-side smart grid adoption and improving service levels with new technology deployments.

AGENDA

 
REGISTER

SPONSORS

Sponsor Opportunities
Summit attendance is limited to utilities only with the exception of a small number of vendor sponsors.

If you are a vendor and would like the opportunity to influence utility-professionals in a close setting, contact Nancy Brand at 404.237.9099 Ext. 57 or nbrand@chartwellinc.com.