Prepay technology has come a long way since the days of singular, isolated systems. In addition to smart meters and advanced networks, many new solutions have made technological strides in connecting to and supplementing enterprise systems, such as the CIS.

With many large utilities looking to implement prepay programs, most are looking to use technologies that will work with new smart metering systems and can easily integrate to enterprise systems. Utilities also are looking for flexible solutions – some may decide to use energy display monitors, while others will opt to forgo this technology. Some utilities may want to use kiosks and payment cards, while others may not.

Prepay: New Technologies will explore newer solutions and how some utilities have implemented and used them.

Presenters
Mark Day, Vice President, Utility Integration Solutions, Inc.
Mark is engaged in effectively assisting utilities with their technology evaluations and supporting the overall process from selection to implementation. As a systems engineer with over 28 years of data acquisition, supervisory and remote control system experience, Mark’s experience includes over 20 years in the utility industry developing and integrating new technology solutions to meet changing industry needs. Mark’s extensive experience as a participant in the product development cycle for AMI/Smart Metering, Demand Response, Home Area Networking and Meter Data Management has given him a comprehensive understanding of these technologies and the impact they have on other systems. Mark Day is UISOL’s subject matter expert in the following areas:

• Meter Data Management
• Advanced Metering Infrastructure
• Demand Response
• Home Area Networking
• Distribution Automation
• Prepayment

Judy Gore, Manager, Customer Service, Brunswick Electric Membership Corporation
Judy is a veteran of the electric industry with a career at Brunswick EMC that started in 1976 serving as Executive Secretary to the District Manager. Over the next thirty-plus years she worked and managed in a variety of areas learning the electric utility business and the cooperative business model inside and out. She has familiarized herself with every aspect of the business except climbing poles! (human resources, customer services, energy sales and marketing.) In 2001 she was named Vice President of Customer Services, managing three critical areas of the co-op, Customer Services, Marketing Communications and Data Processing. She is also the CEO of Rural Consumer Services Corporation (RCSC), an affiliate company focused on economic development initiatives. Judy Gore has helped BEMC grow from serving just over 28,000 locations in 1980 to nearly 85,000 locations in 2009, at an average growth rate of almost 3%, while maintaining high levels of reliable service. BEMC is the second largest electric co-op in NC. She was instrumental in developing BEMC’s prepaid power program, one of the first in the nation and a model for co-ops across the country.

James D. Green, Jr., Supervisor of Field Services, Brunswick Electric Membership Corporation
James’ career at Brunswick EMC has spanned more than 22 years, all of them involved with metering in a variety of capacities. He started as a meter reader and within a year he was supervising the group. As supervisor he has served through many changes, first to contract meter reading, and in the past few years managing the transition of more than 80,000 meters to an AMR system. James has been involved with prepaid metering since implementation and installation of BEMC’s first unit in 1991. This has entailed implementing four different hardware version upgrades to date as well as dealing with all the associated customer service issues and training the co-op’s customer service representatives.

Registration rates

Suggested Research
Contact Chartwell at 404.237.9099 for more information about the below research:

• Web and Mobile Customer Interaction Summit – April 29-30, 2010 – Chicago, IL
• Industry Update: Smart Grid PR Missteps – November 2009
• In-Home Energy Consumption Monitors