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Six Utilities Share their Expertise
Optimize your utility's small and mid-size business account management by learning from other tried and true utility practices. This recording features management strategy, customer service initiatives and marketing efforts aimed at business customers. See who shared their best practices.
Leading utilities in the energy delivery business addressed topics such as:
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Account management strategies; |
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Marketing and communication; |
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Providing energy efficiency programs; |
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Determining drivers of mid-size business customer satisfaction and best practices in improving satisfaction; |
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Gathering data and information for segmenting mid-market customers; |
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Using the Internet/email to communicate with business customers; and more. |
Order this recording today and hear a number of expert and case study presentations without the need to leave your office.
In addition to professionals relaying their first-rate programs and lessons learned, listen to the questions posed by participants and hear the discussion that followed.
Place your order online or call 404.237.9099 today!
Who Should Purchase?
If you are a customer care executive, business service center manager and director; mid-size business account management leader; utility call center leader; and utility marketing executive or vendor that serves them, then you don't want to miss these cutting-edge presentations.
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