Chartwell offers strategic business intelligence that helps you implement cost-effective customer service strategies, management practices and technologies in the areas of:

• Contact Centers
• Bill Presentment and Payment
• Self-Service Channels, including Web- and Mobile-based
• Credit and Collections
• Outage Management
• Customer Satisfaction

Our experience in this area is unparalleled; we have been researching utility customer care longer than any other utility-focused research firm.

Information is presented through reports, case studies, interviews, analysis, EMACS – The Customer Experience Conference, Summits, Webinars and direct contact with our Customer Care research analysts.

Recent Research
For a listing of recent reports visit Chartwell's online EnergyLibrary^TM. Note: You will need to register to view the report summaries.

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