Customer Care
Chartwell offers strategic business intelligence that helps you implement cost-effective customer service strategies, management practices and technologies in the areas of:
- Contact Centers
- Bill Presentment and Payment
- Self-Service Channels, including Web- and Mobile-based
- Credit and Collections
- Outage Management
Our experience in this area is unparalleled. Chartwell has been researching utility customer care, among other topics, longer than any other utility-focused research firm.
Information is presented through reports, case studies, interviews, analysis, EMACS – The Customer Experience Conference, Summits, Webinars and direct contact with our Customer Care research analysts.
Recent Research
| • |
Credit and Collections in the Utility Industry 2010 |
• |
Serving Key and Managed Accounts 2010 |
| • |
Customer Alerts and Notification Programs |
• |
More customers "at risk" for non-payment |
| • |
First-Contact Resolution in the Utility Industry 2010 |
• |
Web-based Agency Assistance Portals |
| • |
Outage Web sites |
• |
Energy Assistance for Low-Income Customers – Promoting Awareness |
| • |
Budget Billing |
• |
Chartwell's Guide to Bill Presentment and Payment 2008 |
| • |
Call Center Customer Service |
• |
Card Payments - Supplement to Chartwell's Guide to Bill Presentment and Payment 2008 |
| • |
Energy Assistance for Low-Income Customers – Programs and Services |
• |
The Best of Customer Service and Marketing |
| • |
Credit & Collections |
• |
The Chartwell Report on IVR Applications and Speech Technologies 2008 |
| • |
CSR training and development remains high priority |
• |
Outage Communications: Analysis & Case Studies |
Educational Events
Check out Chartwell’s Events page for a complete listing of conferences and Webinars that focus on pressing Customer Care related topics.
Contact
For more information about Customer Care offerings, or other Chartwell services, contact:
Kristy Dickens
Director of Business Development
404.237.9099 ext. 25
kdickens@chartwellinc.com
