|
Significant Insight into Managing New Customer Contact Channels
Participate in Chartwell’s Customer Contact Management Summit, February 23-24 in Atlanta, to learn from customer service and contact management thought-leaders on how to manage new and emerging customer contact channels, especially in the smart grid data presentment era. This Summit will offer valuable insights on how to train and prepare front-line customer contact employees for the changing customer dynamic.
Content-focused solely for utility professionals, unique forum will offer a peer-to-peer environment to share ideas on offering front-line support for initiatives revolving around smart grid data, energy efficiency and customer education.
KEY TAKEAWAYS
- Learn to best manage customer contact channels and the overall customer experience
- Hear about customers’ expectations of their utilities and how they prefer to communicate
- Find out about some of the best utility contact centers and how they achieved success
- Discuss how smart grid technologies will impact contact centers
AGENDA TOPICS
- Evolving customer contact
- Employee training and motivation
- First-call resolution rates and other key metrics
- And more!
AGENDA
REGISTER by January 27 for the Early Bird rate.
|
SPONSORS
Sponsor Opportunities
Summit attendance is limited to utilities only with the exception of a small number of vendor sponsors.
If you are a vendor and would like the opportunity to influence utility-professionals in an intimate setting, contact Nancy Brand at 404.237.9099 ext. 57 or nbrand@chartwellinc.com.
|
