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Who We Are and How We Help You Succeed
Chartwell researches, documents and provides access to information about the customer-facing products, programs and services of hundreds of North American utilities, including small cooperatives with a few thousand members to investor-owned utilities that serve more than a million customers. Here are a few reasons why utilities and service providers trust Chartwell to keep them up-to-speed on the industry’s most important developments: EXPERIENCE – Founded in 1993, Chartwell has been researching customer care, marketing and the smart grid longer than any other utility-focused research firm. Our analysts are trained professional journalists and researchers with over 150 years of experience between them gathering, deciphering and disseminating information.
FOCUS – We don’t offer high-priced consultative services, nor do we take on large-scale private research studies. Instead we devote our resources to providing in-depth research, and strategic industry contacts for the entire utility community in the areas of:
Findings are available through reports, case studies, interviews, analysis, EMACS – The Customer Experience Conference, Summits, Webinars and direct contact with our research analysts. RESPONSIVE – Chartwell is recognized throughout the industry for the close one to one relationships we have with our clients/members and quick turnaround time on individual inquiries. TRUSTED – Our customer base includes 19 out of the top 25 utilities, 8 of the top 10, and we boast an extremely high membership renewal rate. ACCESSIBLE – Chartwell’s research and events are positioned and priced to be accessible to the entire utility community.
New Chartwell Blog
Chartwell’s Industry Update offers readers a fresh perspective on customer-facing issues and trends in the utility industry. Updated weekly by Chartwell analysts, it provides commentary and analysis in areas covered by our research. “The blog will allow us to keep our membership and other interested readers in the know on issues important to our areas of focus, namely customer service and related operations,” said Dennis Smith, vice president of research and information delivery and one of Chartwell’s bloggers. The blog can be accessed by selecting the “Industry Update” tab at the top of the page or at http://blog.chartwellinc.com. Learn More Navigate through our Web site to learn more about Chartwell’s Expertise and Events. For specific questions contact:
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