Chartwell is a membership-based organization that researches the customer-facing programs and services of hundreds of North American utilities, including small cooperatives with a few thousand members to investor-owned utilities that serve more than a million customers.

In addition to our research, we offer educational events where utility leaders and Chartwell analysts explore solutions to the industry’s most pressing issues.

Here are a few reasons why utilities and their service providers trust Chartwell to keep them up-to-speed on the industry’s most important developments:

Experience
Founded in 1993, Chartwell has been researching customer care, marketing and the smart grid longer than any other utility-focused research firm. Our analysts are professional journalists and researchers with more than 150 years of experience in gathering, deciphering and disseminating business information.

Focus
We devote our resources to providing in-depth research and strategic industry contacts for the entire utility community in the areas of Customer Care, Customer Programs and Smart Grid.

Responsive
Chartwell is recognized throughout the industry for the close one-to-one relationships we have with our members and rapid turnaround time on individual inquiries.

Trusted
Our customer base includes 20 out of the top 25 utilities in terms of customers served, 9 of the top 10, and we boast an extremely high membership renewal rate.

Accessible
Chartwell’s research and events are positioned and priced to be accessible to the entire utility community.

Learn More
Navigate through our website to learn more about Chartwell’s Research Services and Events.