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Don't Leave Customers in the Dark
November 2010
Chartwell’s Outage Communications Summit will provide you with a front-row opportunity to learn how to improve communication with customers and stakeholders during outages, regardless of the size, cause or duration. Learn today how to implement new strategies and technologies that customers will demand tomorrow.
As a growing number of customers make smartphones their primary communication channel, how can you take advantage of this technology? What are new ways for integrating customers’ preferred Web preferences for receiving outage information while keeping costs to a minimum? How can you leverage social media applications to communicate with subscribers during outages as more customers get plugged in?
Discover answers to these questions and more through best practices presentations, facilitated networking, a presentation from the Outage Communications award winner and more.
The agenda will include presentations, panel discussions and small group discussions in the areas of:
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New technologies and proactive contact strategies |
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Delivering information via emerging communications channels |
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Improving power restoration estimates |
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Identifying key drivers of customer satisfaction |
And more!
“The Outage Communications Summit remains a unique event within the industry,” says Scott Johnson, Chartwell senior research analyst and conference facilitator. “We bring together utility leaders and experts across a number of disciplines to identify the greatest challenges of the day and shape solutions that can be implemented quickly. By listening closely to our attendees’ suggestions, we keep the topics fresh and stay focused on the cutting issues of the day.”
Key Takeaways
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Learn from the best results-oriented initiative to improve customer contact and information delivery during outages |
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Leverage the opportunity to network with best-in-class utility representatives |
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Borrow the best ideas from thought-leaders |
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Create an Outage Communications road map |
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Discover how to deliver the best service in a cost-effective manner |
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Gain strategies and cultivate contacts |
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Employ the endless ideas and thought processes this Summit will deliver |
Check back in the next few weeks for the summit date and location.
Who Should Attend?
Executives, directors and managers of electric utility operations, customer care, call centers, customer satisfaction, Web channels, business optimization, key accounts, information technology, marketing, corporate communications and other customer-focused departments.
Why Chartwell Summits?
Chartwell, Inc. is a private research firm that facilitates information xchange within the utility industry.
Our events are an output of our original finding; built on countless hours of interviews, analysis and industry surveys of the latest customer-facing products, services and strategies.
Each event allows you to interact with innovators in particular areas of customer-facing concentrations, including our own research team.
The result: You return to your utility with information you need to make decisions that will lead to positive results for your organization.
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SPONSORS
Summit attendance is limited to utilities only with the exception of a small number of vendor sponsors.
If you are a vendor and would like the opportunity to influence utility-professionals in an intimate setting, contact Kristy Dickens, Director of Business Development, at 404.237.9099 Ext. 25 or kdickens@chartwellinc.com.
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