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Innovation in Action
Chartwell’s Outage Communications Summit is a unique industry event that features provocative thought-leading presentations, numerous networking opportunities and interactive discussions focused on the best ways to serve customers before, during and after outages.
The 2011 agenda will include best practice presentations, panel discussions and facilitated small group discussions in the areas of:
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Using new technologies for proactive communications |
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Discovering and acting upon customers’ communications preferences using market research |
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Balancing customers’ needs ranging from emerging to traditional channels |
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Enhancing internal communication and collaboration to improve external messaging |
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Improving power restoration estimates through all available channels |
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Identifying key drivers of customer satisfaction |
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And more! |
And more!
From contact centers to iPhone apps to mobile websites to social media and more, Chartwell’s 2011 Outage Communications Summit will drill down into the most pressing issues and offer actionable suggestions for all attendees.
“The Outage Communications Summit remains a signature event within the industry,” says Scott Johnson, Chartwell senior research analyst and conference facilitator. “We bring together utility leaders and experts across a number of disciplines to identify the greatest challenges of the day and shape solutions that can be implemented quickly. By listening closely to our attendees’ suggestions, we keep the topics fresh and stay focused on the cutting issues of the day.”
Key Takeaways
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Learn how to successfully reach out to customers for planned and unplanned outages |
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Leverage the opportunity to network with best-in-class utility representatives |
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Borrow the best ideas from thought-leaders |
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Create an Outage Communications road map |
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Discover how to deliver the best service in a cost-effective manner |
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Gain strategies and cultivate contacts |
Who Should Attend?
Executives, directors and managers of electric utility operations, customer care, call centers, customer satisfaction, Web channels, business optimization, key accounts, information technology, marketing, corporate communications and other customer-focused departments.
Why Chartwell Summits?
Chartwell is an independent information firm that produces in-depth, objective research on customer-facing issues within the utility industry. The Outage Communications Summit is an output of our original findings; built on countless hours of interviews, analysis and industry surveys into the latest programs and strategies. It allows you to learn directly from outage communications’ innovators and Chartwell’s research team. Participate in the summit and you will return to your utility with the inspiration, statistics, trends, examples and contacts designed to significantly improve results.
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SPONSORS
Summit attendance is limited to utilities only with the exception of a small number of vendor sponsors.
If you are a vendor and would like the opportunity to influence utility-professionals in an intimate setting, contact Nancy Brand at 404.237.9099 ext. 57 or nbrand@chartwellinc.com.
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