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Keep the Customer in Focus
Chartwell’s Outage Communications Summit will help you improve communication with customers and stakeholders during outages. Whether in the midst of a major outage or handing blue sky response, learn today how to implement new strategies and technologies that customers will demand tomorrow.
Conference highlights include best practices presentations, facilitated networking, and a presentation from the Outage Communications award winner.
The agenda will include presentations, panel discussions and small group discussions in the areas of:
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Proactively contacting subscribers through new technologies |
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Delivering information via emerging channels |
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Improving power restoration estimates |
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Integrating systems and technologies for enhanced communications |
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Identifying key drivers of customer satisfaction |
And more!
You will get answers to questions such as:
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As a growing number of customers make Smartphones their primary communication channel, how can you take advantage of this technology? |
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What are new ways for enhancing coordinated internal and external communications? |
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How can you leverage social media applications to communicate with subscribers during outages as more customers get plugged in? |
“The Outage Communications Summit remains a unique event within the industry,” says Scott Johnson, Chartwell senior research analyst and conference facilitator. “We bring together utility leaders and experts across a number of disciplines to identify the greatest challenges of the day and shape solutions that can be implemented quickly. By listening closely to our attendees’ suggestions, we keep the topics fresh and stay focused on the cutting issues of the day.”
Key Takeaways
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Learn from the best results-oriented initiative to improve customer contact and information delivery during outages |
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Leverage the opportunity to network with best-in-class utility representatives |
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Borrow the best ideas from thought-leaders |
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Create an Outage Communications road map |
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Discover how to deliver the best service in a cost-effective manner |
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Gain strategies and cultivate contacts |
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Employ the endless ideas and thought processes this Summit will deliver |
Who Should Attend?
Executives, directors and managers of electric utility operations, customer care, call centers, customer satisfaction, Web channels, business optimization, key accounts, information technology, marketing, corporate communications and other customer-focused departments.
Why Chartwell Summits?
Chartwell is an independent information firm that produces in-depth, objective research on customer-facing issues within the utility industry. The Outage Communications Summit is an output of our original findings; built on countless hours of interviews, analysis and industry surveys into the latest programs and strategies. It allows you to learn directly from outage communications’ innovators and Chartwell’s research team.
Participate in the summit and you will return to your utility with the inspiration, statistics, trends, examples, and contacts to significantly improve your results.
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SPONSORS
Summit attendance is limited to utilities only with the exception of a small number of vendor sponsors.
If you are a vendor and would like the opportunity to influence utility-professionals in an intimate setting, contact Kristy Dickens, Director of Business Development, at 404.237.9099 Ext. 25 or kdickens@chartwellinc.com.
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