Chartwell’s research and events focus on the products, services and programs of hundreds of North American utilities in the areas of:

• Customer Care
  • Contact Centers
  • Bill Presentment and Payment
  • Self-Service Channels, including Web- and Mobile-based
  • Credit and Collections
  • Outage Management
  • Customer Satisfaction
• Customer Programs
  • Energy Efficiency/Demand Response
  • Market Research
  • Communications and Marketing
  • Renewables/Distributed Generation Programs
  • o Other Programs/Products Utilities Offer End-use Customers
• Smart Grid
  • AMR/AMI/Smart Metering Technologies and Applications
  • Data Management
  • Demand Response
  • Revenue Assurance
  • Prepaid Metering Services
  • Distribution Automation
  • Electric Vehicles

Interested in membership?