North American utilities remain highly interested in using social media as a communications tool with customers about such issues as energy conservation and power outagerestoration. Utilities must manage their expectations,
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ATLANTA - Jan. 13, 2010 - Utility customer service representatives are spending more time on the phone with customers, and that is leading to increases in other metrics, including hold
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ATLANTA - December 2009 - Electric utilities that keep customers well informed during planned service outages should expect to score higher marks for customer service and satisfaction, new Chartwell research
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Most utility customers have never heard of a smart meter. Of those that have, barely half can identify the correct definition when it's presented to them and more than 10%
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