Optimize your utility’s mid-size business account management efforts by capturing the best practices from utilities around the nation. Learn directly from your peers about their management strategies, customer service initiatives and marketing efforts aimed at business customers. Mark your calendars today to attend The Chartwell Best Practices Summit on Fostering Relationships with Mid-Size Businesses 2006, May 11-12 at the Pointe South Mountain Resort in Phoenix, Arizona.
Some of the most influential names and companies in the energy delivery business will highlight the Summit. One keynote speaker will be Alan Destribats, Executive Director, Utility & Telecommunications Practices, J.D. Power & Associates. Destribats will discuss issues and trends in business customer satisfaction as well as methodologies J.D. Power uses to measure business customer satisfaction. Other speakers and panel members will address issues such as:
- how utilities can best use customer satisfaction survey results;
- using the Internet to communicate with business customers;
- account management strategies;
- addressing the issue of rising energy prices;
- energy conservation programs for businesses;
- and more.
The Summit will feature a host of networking events from roundtable and panel discussions to best practices case studies. There also will be a guided tour of the highly successful business call center at Salt River Project (SRP), the nation's highest rated utility when it comes to business customer satisfaction, according to J.D. Power.
Who Should Attend
Business service center managers and directors; mid- size business account management leaders; utility call center leaders; and utility marketing executives won’t want to miss these cutting-edge case studies from leading utilities. This is an opportunity to participate in thought-provoking discussions and informative roundtables with your peers.
The Summit is open to utility attendees only, with the exception of summit sponsors.
For more information, visit the Mid-Size Business Summit website or contact Jennifer Allen at (404) 237-9099 or jallen@chartwellinc.com.
Vendors interested in sponsorships should contact Bill Grist at (404) 237-9099 or bgrist@chartwellinc.com.
