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Austin Energy to be Host Utility for EMACS 2008
Austin Energy to be Host Utility for EMACS 2008, conference organizer Chartwell announces
ATLANTA – March 10, 2008 – The nation’s 10th largest municipal electric utility and one that has a stellar reputation for providing cutting-edge programs and environmental leadership, Austin Energy, will serve as the Host Utility for EMACS 2008, The Customer Experience Conference, to be held Oct. 13-15 at the Renaissance Austin Hotel in Austin, Texas.
This will be the 11th annual EMACS Conference, which provides industry-leading content for utilities on the customer experience and the initiatives that impact it, including:
· customer satisfaction research;
· energy efficiency, demand response, renewable energies and other programs and services;
· customer service operations and management;
· employee engagement;
· customer communication and education; and
· customer-focused strategies.
“We are once again honored to have an industry-leading utility support this conference,” said Dennis Smith, EMACS Chair and vice president of research and information delivery for conference organizer Chartwell Inc. “Austin Energy has won numerous awards for its marketing and customer service efforts, including its top-performing green power program, GreenChoice®, its energy efficiency campaign, community service and other initiatives.
“This is a utility that knows how to successfully market its initiatives and provide quality customer service,” Smith said. “We thank Austin Energy and its staff for their support of EMACS 2008.”
“We welcome the opportunity to host the EMACS 2008 conference in Austin,” said Kerry Overton, Austin Energy Sr. Vice-President of Customer Care and Marketing. “This forum provides an excellent opportunity for key industry leaders to share customer segmented solutions for an ever changing marketplace.”
EMACS is the utility industry’s leading conference and networking event for executives and managers in customer service, marketing and related fields. It not only provides the best in networking opportunities and content, from case study presentations to executive discussion panels, but showcases some of the nation’s leading vendors of customer-focused technologies and services.
EMACS is organized by Atlanta-based Chartwell Inc., the leading provider of unbiased utility research information and case studies.
About Austin Energy
Austin Energy is the nation’s 10th largest public power utility, serving 380,000 customers, a population of 900,000 with revenues that exceed $1 billion annually. The utility operates with a diverse generation portfolio that includes nuclear, coal, natural gas and renewables, providing electric rates that are among the lowest in Texas. Austin Energy is nationally recognized for some of the most progressive and comprehensive energy efficiency programs in the nation, including the nation’s first green building program to establish a rating system. Austin Energy also has the #1 green power program for sales in the nation since 2002, out performing 600 other utility-sponsored programs.
About Chartwell Inc.
Based in Atlanta, Chartwell is in its 15th year of serving the utility industry. Chartwell is a specialized information provider that facilitates knowledge exchange among utility professionals responsible for customer service, marketing, metering, and products, services and programs. Chartwell publishes best practices case studies, quantitative research and electronic newsletters, and hosts conferences and other events for utility professionals.
For information on sponsorships and exhibiting, contact Kristy Dickens at (404) 237-9099, ext. 25; for speaking opportunities or general information, contact Allison Herdic, conference producer, at (404) 237-9099, ext. 30.
