How can you leverage smartphones for customer service and continue to evolve your Web-based offerings as a growing number of customers migrate to new technologies and increase their expectations for service providers? What are new strategies for integrating customers’ preferred Web and mobile preferences while keeping costs to a minimum? And then there is social media; how can this evolving phenomenon be leveraged to increase adoption of customer-focused online and mobile customer care applications?
Find answers to these questions, along with fresh ideas and inspiration from industry thought-leaders with success stories to share.
“Satisfying your customers requires not only a constant investment, but continuous monitoring of innovative ways to create a connection with them,” says Doris Yon, Chartwell Customer Care research analyst. “With technology and customer preferences ever evolving, attending this summit is the best way for utilities to learn about the newest and emerging industry trends in order to better serve their customers.”
The agenda will include presentations, panel discussions and small group discussions in the areas of:
Who Should Attend?
Executives, directors and managers of utility call centers, Web and other customer-focused departments as well as those involved in customer strategy and innovation.
Why Chartwell Summits?
Chartwell, Inc. is a private research firm that facilitates information exchange within the utility industry.
Our events are an output of our original finding; built on countless hours of interviews, analysis and industry surveys of the latest customer-facing products, services and strategies.
Each event allows you to interact with innovators in particular areas of customer-facing concentrations, including our own research team.
The result: You return to your utility with information you need to make decisions that will lead to positive results for your organization.
