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Chartwell is an independent information firm that produces in-depth, objective research on customer-facing issues within the utility industry. With our research as the foundation, we offer conferences and other educational events where utility leaders and Chartwell analysts discuss successful programs, innovative strategies and solutions to the industry’s most pressing issues.
Our ongoing goal is to provide the utility industry with the inspiration, statistics, trends, examples, and contacts to significantly improve their results.
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Latest News from Chartwell
| 07/22/10 |
Utilities tighten credit and collection practices as write offs have trended upward, Chartwell reports
ATLANTA, July 22, 2010 - Many North American utilities have employed a variety of tactics to offset revenue losses brought on by a continuing economic slump, from automated notifications of
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| 06/10/10 |
Utilities explore various options in customer communication
ATLANTA - June 10, 2010 - More utilities have more options than ever, including emerging channels, when deploying a proactive customer communication strategy, Chartwell finds in a recently published report.
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| 06/02/10 |
SDG&E to be host utility for EMACS - The Customer Experience Conference
ATLANTA - June 2, 2010 - Chartwell is pleased to announce that San Diego Gas & Electric (SDG&E) will serve as host utility for EMACS 2010 - The Customer Experience
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| 06/01/10 |
Online tools replacing in-home energy audits for utilities, new Chartwell report reveals
Chartwell's latest report, Energy Audits for Mass Market Customers, found that, contrary to prior years, more utilities offered online audits than in-home audits. Chartwell also found that participation rates in
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